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Reporting back!

Great! You noticed something that needs improving (bugs or usability suggestions), so you can help make Xubuntu better. Xubuntu would like to know what it is and what part of Xubuntu is giving trouble, so please report it so that it can be considered for fixing.

Below is a very simple overview to get you going. See the excellent Ubuntu Community Help Wiki for more info (remembering to substitute Xubuntu for Ubuntu in the IRC channel and mailing lists etc.)

Sharing a screenshot

Sometimes it's easier to show than tell. So we've made sharing your screenshot easy. Just press the PrintScreen button on your keyboard, select “host on imgur” and click “ok” to upload your screen to Imgur, and then the next dialogue contains the link that points to it. Copy the link into your bug-mail, the IRC-channel, or the bug report. Only need to share your active window? Press ALT-PrintScreen.

NB: Actually, sharing a screenshot is so easy, that you may forget to check if there is something in the screenshot -in the background, top panel, left, right- that you may not want to share on Imgur. Remember: your screenshot on Imgur is for all the world to see.

Launchpad

Xubuntu uses Launchpad for bug reporting, for which you will need an account. If you don't already have one then an 'Ubuntu One' account will not only allow you to do this, but will also allow you to log in to all the other Xubuntu and Ubuntu services and sites.

Reporting issues

To report a bug you use the “ubuntu-bug” tool (also called Apport). Simply press Alt+F2 to open the “Run Command” screen (or open a terminal window) and type 'ubuntu-bug <package name>', press Enter, and then follow the on-screen instructions.

  • Please check if your bug has been reported before and if so add yours as a duplicate, but if in doubt report a new bug - we would much rather this than miss something.
  • If you don't know what the application's package name is but it has an open window, then just type 'ubuntu-bug -w' in the “Run Command” screen or a terminal, you will then see an 'X' - click on the window of the application you want to report against.
  • If you’re not sure which package has the problem, these instructions to find the right package might be of help.
  • If an application crashes, Apport should start automatically, just follow the instructions.
  • It is possible, as a last resort, to directly report a bug through Launchpad. Find the LP page for the application https://bugs.launchpad.net/ubuntu/+source/PACKAGENAME/+filebug and you will be able to report your issue.

If your whole system crashes then you might find Debugging System Crashes helpful. Reporting system crashes is slightly more complex, however. But no worries: if you don't manage, just start reporting 'normal bugs' and as you get in the swing of things you will learn how to do more and more.